GuruSup Raises $1.4M for AI Customer Service Agents

Jan de Vries · 2026-04-17

GuruSup, a Spanish SaaS platform that uses AI agents for customer service and process automation, has closed a $1.4 million Seed funding round. The company plans to use the capital to accelerate commercial growth, double its current headcount, and increase monthly recurring revenue fivefold by 2026. It's aiming for an annual recurring revenue (ARR) of $1.6 million. The round was led by 4Founders Capital, with co-investment from Addendum Capital. A group of prominent business angels from the Spanish tech ecosystem also joined, including Juan Pablo Tejela, co-founder and CEO of Metricool; Gonzalo Urculo, founder of CrowdFarming; and Juan Castillo, co-founder of Guruwalk. ### The Real Problem They're Solving "We were born out of a real need," says founder and CEO Victor Molla. "Guruwalk was handling thousands of customer inquiries every month, and AI agents made a huge difference. We saw that same capability could transform customer service for any company, and we decided to build the product we wished we had had. One year later, and with millions of requests processed, this round gives us the fuel to prove it at scale." GuruSup's Seed round sits within a broader wave of funding for AI-agent and enterprise-automation software in 2026. Here's a look at some comparable rounds: - **Nexus** in Brussels raised $4 million to scale production-ready AI agents for core business operations. - **Lua** in London raised $5.3 million to expand its human-agent collaboration platform. - **Blockbrain** in Stuttgart raised $19 million to strengthen secure enterprise-grade AI agents. - **Interloom** in Munich raised $15.4 million for AI-agent knowledge infrastructure. - **Modern Relay**, with Barcelona roots, raised $2.7 million for an enterprise AI foundation layer. Together, those rounds amount to about $46.5 million, or roughly $47.9 million including GuruSup. That places GuruSup at the earlier-stage end of a market where larger rounds have gone to infrastructure-heavy and enterprise-platform plays.  ### What Makes GuruSup Different Unlike a conventional chatbot, GuruSup's platform centralizes messages from all channels and executes actions in external applications in real time. It functions as a complete customer service department, not just a chat widget. "At 4Founders Capital, we are very excited to lead GuruSup's round," says Jesus Monleon, Founding Partner at 4Founders Capital. "It is a young, ambitious founding team with a clear product and technology mindset. We have seen the traction the company is gaining, and we are excited about the future ahead." GuruSup was founded in 2024 as a spin-off of Guruwalk, a free tour platform with more than six million annual users. Based on Guruwalk's experience managing large volumes of customer inquiries, the founder developed a platform that orchestrates AI agents capable of autonomously handling any customer interaction, from issue resolution to onboarding and lead qualification.  ### Impressive Results and Traction GuruSup reportedly achieves a 95% autonomous resolution rate. That means 95 out of every 100 customer questions get answered without a human ever needing to step in. Companies can scale from 100 to 100,000 conversations without adding headcount. The platform integrates quickly without requiring any changes to the existing tech stack. The solution is multichannel, multilingual, and trained on each company's own information. It's not a one-size-fits-all bot—it learns your business. The company already has more than 800 AI agents in production across 15 different sectors. It has surpassed two million agent executions solving real customer needs, with use cases spanning technical support, billing management, onboarding, and internal operations. "GuruSup offers a very solid answer to one of the major challenges of growth: scaling customer service efficiently," says Enrico Raggini, CEO and Founder of Addendum Capital. "The integration of AI agents directly into business processes demonstrates both early traction and a clear understanding of the market."