adesso's Bold Move: Acquiring omni:us to Supercharge Insurance AI

Jan de Vries · 2026-08-14

The insurance industry is notoriously slow to change, but a recent acquisition in Europe signals a major shift toward embracing artificial intelligence at the core. Dortmund-based adesso, a heavyweight in insurance software, has acquired Berlin's omni:us, a startup specializing in AI-powered claims processing. This isn't just another tech buyout—it's a strategic move to weave AI directly into the fabric of how insurers operate. ### Why This Acquisition Matters For years, insurers have dabbled with AI as an add-on, a separate tool bolted onto existing systems. But true transformation requires more. As Andreas Nolte, Managing Director of Insurance Business Solutions at adesso, puts it, "Artificial intelligence does not become part of the insurance core simply by adding another application alongside existing systems. It has to be connected to the systems, data and control mechanisms insurers use to run their business." This acquisition is about integration. adesso plans to embed omni:us's technology into its flagship platform, the in|sure Ecosphere, which serves property, casualty, health, and life insurance markets. The goal is to make AI a natural part of the claims process, not an afterthought. ### What omni:us Brings to the Table Founded in 2015, omni:us has spent a decade perfecting AI for insurance claims. Their technology doesn't just automate simple tasks; it analyzes complex claim information, applies insurance-specific logic, and produces traceable outputs that integrate seamlessly with existing systems. They offer: - End-to-end automation for standard claims - An agentic co-pilot for complex cases that require human judgment - Proven, production-grade AI that has been tested under real-world conditions Thomas Hauschild, CEO of omni:us, emphasizes the stakes: "Claims is where artificial intelligence has to prove that it can perform reliably under real financial, regulatory and operational conditions." This acquisition gives omni:us access to adesso's extensive market reach and implementation capabilities, allowing their technology to scale far beyond their current footprint. ### The Numbers Behind the Deal adesso isn't a small player. Founded in 1997, the company reported €1.3 billion (approximately $1.4 billion) in revenue for 2024 and employs over 11,100 people across more than 65 locations. This acquisition solidifies their position as a leader in insurance technology, adding proprietary AI to their portfolio. For omni:us, it's a lifeline to a broader market and the resources to grow. ### What This Means for Customers If you're an existing omni:us customer, rest assured—you'll continue to receive support and your solutions will keep evolving. You'll also gain access to adesso's wider range of services, from integration to implementation. On the flip side, adesso's customers will soon have access to cutting-edge AI for claims processing, integrated directly into the systems they already use. ### A Win-Win Deal The acquisition is a classic win-win. adesso gets proven AI technology and a specialized team, while omni:us gets the scale and stability of a large corporation. The omni:us brand will remain, and its team will play a central role in developing the combined insurance AI portfolio. This is a clear signal that the future of insurance is intelligent, integrated, and AI-powered.